Dear Sir/Madam
I have become deeply concerned that the information about charges I receive as a customer may be misleading and not properly representative of what my bill payment money is actually being used for.
The breakdown provided through this infographic on last year’s bills indicates that debt servicing uses only 3% of income from bill payers. However a various analyses are now indicating that the figure is more like 35%
Please account for your figure of 3% in the pound your 2024/25 bills claimed to be spent on ‘our lenders’ and clarify what that figure is for the 2025 to 2030 billing determination.
Please also clarify what proportion of your income from bill-payers the following costs represent.
- the professional fees associated with the high risk restructuring plans you are engaged in such as disbursements to financial advisors and legal fees.
- the professional fees associated with reducing liabilities for regulatory breaches
- the amount of our money that will be used to top up your struggling pension fund
- the Ofwat fines for which you are liable for dumping sewage and paying out unapproved dividends
Please put my account on hold until you have provided me with accurate information on the above points.
YOUR NAME, CUSTOMER NUMBER AND ADDRESS