Letters can be sent to Customer Relations Manager, Thames Water, P.O. Box 436, Swindon SN38 1 TU.

Emails can be sent to [email protected]

Fine dodging

For delaying payment due to Thames Water’s non payment of fines

With so much information in the press about Thames Water’s failures and debts I have become concerned that …

go to fine dodging template letter

Public Ownership before Payment

For notifying Thames Water of a loss of confidence in their ability to act within the law

The Environment Select Committee has not only revealed that Thames Water chairman, Adrian Montague, has lied …

go to Public Ownership template letter

Unwarranted Charges Complaint

For non payment due to misleading info

With new information in the public domain about Thames Water’s failures and debts..

go to misleading info template letter

2 thoughts on “Template Letters”

  1. Lawrence Richards

    I like the Unwarranted Charges one. As it could be considered a billing ‘error’, it may come within the scope of CCW. Has anyone taken this complaint to CCW?

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