Letters can be sent to Customer Relations Manager, Thames Water, P.O. Box 436, Swindon SN38 1 TU.

Emails can be sent to [email protected]

Initial Enquiry

For registering dissatisfaction and requesting account put on hold

With so much information in the press about Thames Water’s failures and debts I have become concerned that …

go to enquiry template letter

Public Ownership before Payment

For notifying Thames Water of a loss of confidence in their ability to act within the law

The Environment Select Committee hearing on 13 May not only revealed that Thames Water chairman, Adrian Montague, has lied …

go to Public Ownership template letter

Failed Services Complaint

For non payment of waste water element of your bill

After careful consideration, I have decided I can no longer pay for the wastewater treatment part of my water bill…

go to failed services template letter

Unwarranted Charges Complaint

For non payment due to misleading info

With new information in the public domain about Thames Water’s failures and debts..

go to misleading info template letter

2 thoughts on “Template Letters”

  1. Lawrence Richards

    I like the Unwarranted Charges one. As it could be considered a billing ‘error’, it may come within the scope of CCW. Has anyone taken this complaint to CCW?

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